Privacy Policy

1. Introduction

Matu Luxe Adventure Resort ('we', 'us', 'our') is committed to protecting the privacy and personal information of every individual who visits our website, makes an enquiry, or engages with our services. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with applicable Indian data protection law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.

By accessing our website or submitting any personal information to us, you acknowledge and consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information from you:

2.1 Information You Provide Directly:

Name, mobile number, and email address (via contact forms, booking requests, and enquiry forms)
Booking details including check-in and check-out dates, number of guests, and accommodation preferences
Dietary requirements, wellness preferences, and special requests shared with us for the purpose of customising your stay
Feedback, reviews, and survey responses submitted voluntarily

2.2 Information Collected Automatically:

Browser type, device information, IP address, and operating system
Pages visited, time spent on pages, and navigation patterns on our website
Referral source (how you arrived at our website)
Cookies and similar tracking technologies (see Section 6 below)

2.3 Information from Third Parties:

Booking and reservation data received via third-party travel portals and online travel agencies
Social media data where you choose to interact with us via our official social media channels

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process reservation requests, confirm bookings, and manage your stay at Matu Luxe Adventure Resort
To respond to enquiries, provide customer support, and communicate with you regarding your reservation or experience
To personalise your stay based on preferences, dietary requirements, or special requests you have shared with us
To send you information about offers, packages, seasonal updates, and news related to Matu Luxe — where you have provided consent to receive such communications
To improve the functionality, content, and user experience of our website
To comply with legal obligations, resolve disputes, and enforce our terms and conditions
To carry out internal analytics and business planning

4. How We Share Your Information

Matu Luxe Adventure Resort does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

With trusted service providers who assist us in operating our website, processing bookings, or delivering services — such as payment processors, email service providers, and technology partners — who are bound by strict confidentiality obligations
With third-party travel agencies, booking platforms, or tour operators through whom you have made your reservation, solely for the purpose of managing and confirming your booking
When required by law, court order, or government authority in India
In connection with a business transaction such as a merger, acquisition, or restructuring, where your information may be transferred as part of resort assets

5. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. Booking records are generally retained for a minimum of seven (7) years in compliance with applicable financial and legal regulations. You may request the deletion of your personal data at any time (subject to legal retention obligations) by contacting us at the details provided below.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data. Cookies are small text files stored on your device that help us recognise returning visitors, understand how our website is used, and improve its performance.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of some features on our website. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

7. Security of Your Information

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information using commercially reasonable means, we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal data, subject to our legal obligations
The right to withdraw consent for marketing communications at any time
The right to lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at chefranjitdas@gmail.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

9. Third-Party Links

Our website may contain links to third-party websites, travel platforms, or social media channels. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information without parental consent, please contact us immediately and we will take appropriate steps to delete such information.

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. We encourage you to review this Policy periodically to stay informed about how we protect your information. Your continued use of our website following the publication of changes constitutes your acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:

Matu Luxe Adventure Resort
Matu, Near Anini, Dibang Valley District
Arunachal Pradesh, India
Email: chefranjitdas@gmail.com
Phone: +91 93623 80606 | +91 99542 92925